Beyond Six Sigma: Profitable Growth Through Customer Value Creation
by Gary Plaster,Jerry D. Alderman
ISBN 13: 9780471681519
Format: Hardcover (320 pages) Publisher: John Wiley & Sons Published: 17 Mar 2006
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Winning with Customers: A Playbook for B2B
by D. Keith Pigues,Jerry D. Alderman
ISBN 13: 9780470547991
Format: Hardcover (464 pages) Publisher: John Wiley & Sons Published: 17 Sep 2010