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E-service: 24 Ways to Keep Your Customers - When the Competition is Just a Click Away

by Ron Zemke, Thomas K. Connellan

ISBN 13: 9780814406069

Format: Hardcover (240 pages)
Publisher: Amacom
Published: 01 Nov 2000

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Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers

by Kristin J. Anderson,Ron Zemke

ISBN 13: 9780814478844

Format: Paperback (176 pages)
Publisher: Amacom
Published: 07 Jan 1995

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