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Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers

by Kristin J. Anderson,Ron Zemke

ISBN 13: 9780814478844

Format: Paperback (176 pages)
Publisher: Amacom
Published: 07 Jan 1995

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The Service Edge: Inside of Companies That Profit from Customer Care

by Ron Zemke

ISBN 13: 9780453006477

Format: Hardcover (480 pages)
Publisher: Penguin Books Australia
Published: 30 Mar 1989

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