Buy Used and New ValarieA.Zeithaml Books

Services Marketing: Integrating Customer Focus Across the Firm

by Alan Wilson, Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

ISBN 13: 9780077131715

Format: Paperback (608 pages)
Publisher: McGraw-Hill Higher Education
Published: 01 May 2012

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Delivering Quality Service

by Valarie A. Zeithaml

ISBN 13: 9781439167281

Format: Paperback (244 pages)
Publisher: Atria Books/Beyond Words
Published: 25 Mar 2009
Other Format: Hardcover

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