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Converting Customer Value: From Retention to Profit Converting Customer Value: From Retention to Profit by John Murphy,Jamie Burton,Robin Gleaves,Jan Kitshoff

Converting Customer Value: From Retention to Profit

by John Murphy,Jamie Burton,Robin Gleaves,Jan Kitshoff


ISBN 13: 9780470016343

Format: Hardcover (410 pages)
Publisher: John Wiley & Sons
Published: 07 Oct 2005

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