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A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement by Rajesh K. Tyagi,Praveen Gupta

A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement

by Rajesh K. Tyagi,Praveen Gupta


ISBN 13: 9780131986008

Format: Hardcover (320 pages)
Publisher: Financial Times/ Prentice Hall
Published: 01 Jul 2008

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