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Service Quality Management in Hospitality, Tourism, and Leisure

by Kaye Sung Chon,Jay Kandampully,Connie Mok

ISBN 13: 9780789007261

Format: Hardcover (366 pages)
Publisher: Routledge
Published: 05 Jan 2001

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Service Management: The New Paradigm in Retailing

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ISBN 13: 9781461415534

Format: Hardcover (315 pages)
Publisher: Springer
Published: 10 Dec 2011

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