Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series)
by Kristin J. Anderson,Ron Zemke,John Bush
ISBN 13: 9780814479711
Format: Paperback (150 pages) Publisher: Amacom Published: 30 Oct 1997
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
ISBN 13: 9780814479704
Format: Paperback (136 pages) Publisher: Amacom Published: 01 Nov 1997 Other Format: Paperback
by Kristin J. Anderson, Ron Zemke, John Bush
ISBN 13: 9780814407653
Format: Paperback (176 pages) Publisher: Amacom Published: 01 Jan 2003 Other Format: Paperback
Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers
by Kristin J. Anderson,Ron Zemke
ISBN 13: 9780814478844
Format: Paperback (176 pages) Publisher: Amacom Published: 07 Jan 1995