Quality: Measuring and Monitoring ("Sunday Times" Business Skills S.)
by Tony Bendell,etc.,John Kelly,Ted Merry
ISBN 13: 9780712655149
Format: Paperback (304 pages) Publisher: Random House Business Books Published: 01 Apr 1993
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Benchmarking for Competitive Advantage (Financial Times)
by Tony Bendell,etc., John Kelly, Louis Boulter
ISBN 13: 9780273601685
Format: Hardcover (224 pages) Publisher: Pearson Education Limited Published: 24 Sep 1993