by Tony.Bendell (Author), Louise.Boulter (Author), Paul.Goodstadt (Author)
This text aims to provide both the background to benchmarking and a practical how-to-do-it guide for assessing one's starting point and building an action plan. It looks at ways to improve internal business processes; illustrates methods of evaluation and implementation; discusses benchmarking in the public sector; looks at the relationship between benchmarking and quality; illustrates other companies' approaches, with case studies from Hewlett Packard, ICL, The Rover Group and Abbey National; and contains examples, checklists and action plans.
Format: Hardcover
Pages: 256
Edition: 2
Publisher: Financial Times/ Prentice Hall
Published: 15 Dec 1997
ISBN 10: 0273626345
ISBN 13: 9780273626343