Secrets of Customer Relationship Management: A Guide to Getting Much Closer to Your Customers
by James G. Barnes
ISBN 13: 9780071362535
Format: Hardcover (288 pages) Publisher: McGraw-Hill Inc.,US Published: 01 Oct 2000
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Understanding Services Management
by William J. Glynn, James G. Barnes
ISBN 13: 9780471960669
Format: Paperback (512 pages) Publisher: John Wiley & Sons Published: 08 Jun 1995