Total Organizational Excellence: Achieving World-class Performance
by John S Oakland
ISBN 13: 9780750652711
Format: Paperback (280 pages) Publisher: Routledge Published: 30 Aug 2001 Other Format: Hardcover
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Oakland on Quality Management
ISBN 13: 9780750657419
Format: Hardcover (488 pages) Publisher: Routledge Published: 11 May 2004