Team Decision-making Techniques: Proven Tools for Getting Results (Richard Chang Collection: High Performance Team S.)
by P.Keith Kelly
ISBN 13: 9780749416645
Format: Paperback (112 pages) Publisher: Kogan Page Ltd Published: 28 Apr 1995
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Satisfying Internal Customers First!: Step-by-step Guide to Improving Customer Satisfaction (Richard Chang Collection: Quality Improvement S.)
by Richard Y. Chang, P.Keith Kelly
ISBN 13: 9780749416539
Format: Paperback (112 pages) Publisher: Kogan Page Ltd Published: 31 Mar 1995