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The Nordstrom Way to Customer Service Excellence: The Handbook for Becoming the "Nordstrom" of Your Industry

by Robert Spector, Patrick D. McCarthy

ISBN 13: 9781118076675

Format: Paperback (240 pages)
Publisher: John Wiley & Sons
Published: 11 Apr 2012

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The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company

by Robert Spector, Patrick D. McCarthy

ISBN 13: 9780471584964

Format: Hardcover (244 pages)
Publisher: John Wiley & Sons
Published: 14 Nov 1995
Other Format: Paperback

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Spector Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company

by Robert Spector

ISBN 13: 9780471161608

Format: Paperback (260 pages)
Publisher: John Wiley &Sons
Published: 23 Oct 1996
Other Format: Hardcover

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