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I'm Sorry to Hear That...: Real Life Responses to Patients' 101 Most Common Complaints about Health Care

by N/A

ISBN 13: 9780974998657

Format: Paperback (114 pages)
Publisher: Fire Stater Publishing
Published: 30 Dec 2008

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Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients

by Susan Keane Baker

ISBN 13: 9780787941581

Format: Hardcover (304 pages)
Publisher: Jossey-Bass
Published: 07 Aug 1998

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