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Navigating the Customer Contact Center in the 21st Century: A Technology and Management Guide

by William Durr

ISBN 13: 9780929870571

Format: Paperback (175 pages)
Publisher: Advanstar Communications Inc
Published: 21 Sep 2000

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Customer Centricity Through Workforce Optimization

by William Durr

ISBN 13: 9781932558104

Format: Paperback (344 pages)
Publisher: ICMI Press (International Customer Management
Published: May 2007

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