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Six Sigma for IT Management: A Pocket Guide

by Sven den Boer, Rajeev Andharia, Melvin Harteveld, Linh Chi Ho, Patrick L Musto, Slivia Prickel

ISBN 13: 9789087530297

Format: Paperback (161 pages)
Publisher: VAN HAREN PUBLISHING
Published: 01 Apr 2007

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IT Service Management: An Introduction Based on ISO 20000 & ITIL V3

by Jan van Bon,Arjen de Jong,Jayne Wilkinson

ISBN 13: 9789087530518

Format: Paperback (528 pages)
Publisher: Van Haren Publishing
Published: 12 Nov 2007

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ISO/IEC 20000: An Introduction

by Leo van Selm

ISBN 13: 9789087530815

Format: Paperback (78 pages)
Publisher: Van Haren Publishing
Published: 01 Apr 2008

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