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Service Management Process Maps: Your Route to Service Excellence (IT Management Topics)

by Brian Johnson

ISBN 13: 9789087530440

Format: Paperback (147 pages)
Publisher: VAN HAREN PUBLISHING
Published: 01 Feb 2008

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Six Sigma for IT Management: A Pocket Guide

by Sven den Boer, Rajeev Andharia, Melvin Harteveld, Linh Chi Ho, Patrick L Musto, Slivia Prickel

ISBN 13: 9789087530297

Format: Paperback (161 pages)
Publisher: VAN HAREN PUBLISHING
Published: 01 Apr 2007

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ITIL and the Software Lifecycle: Practical Strategy and Design Principles

by Brian Johnson,Jayne Wilkinson,John Higgins

ISBN 13: 9789087530495

Format: Paperback (122 pages)
Publisher: Van Haren Publishing
Published: 12 Nov 2007

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ISO/IEC 20000: An Introduction

by Leo van Selm

ISBN 13: 9789087530815

Format: Paperback (78 pages)
Publisher: Van Haren Publishing
Published: 01 Apr 2008

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