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Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)

by Ronald J. Baker

ISBN 13: 9780471752943

Format: Hardcover (208 pages)
Publisher: John Wiley & Sons
Published: 17 Oct 2006

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Mind Over Matter: Why Intellectual Capital is the Chief Source of Wealth

by Ronald J. Baker

ISBN 13: 9780470053614

Format: Hardcover (368 pages)
Publisher: John Wiley & Sons
Published: 16 Nov 2007

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Implementing Value Pricing: A Radical Business Model for Professional Firms (Wiley Professional Advisory Services)

by Ronald J. Baker

ISBN 13: 9780470584613

Format: Hardcover (365 pages)
Publisher: John Wiley & Sons
Published: 25 Jan 2011

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