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Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty and Boost Profits

by Lisa Ford, David McNair, William Perry, Tony Hsieh

ISBN 13: 9781605500386

Format: Paperback (208 pages)
Publisher: Adams Media Corporation
Published: 01 Sep 2009

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My Journey at the Nuclear Brink

by William Perry

ISBN 13: 9780804797122

Format: Paperback (264 pages)
Publisher: Stanford University Press
Published: 25 Nov 2015

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