Words That Change Minds: Mastering the Language of Influence
by Shelle Rose Charvet
ISBN 13: 9780787208035
Format: Paperback (202 pages) Publisher: Kendall/Hunt Publishing Co ,U.S. Published: 01 Sep 1995 Other Format: Paperback
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The Customer Is Bothering Me: How to Change Attitudes, Improve Results and Grow Your Bottom Line
ISBN 13: 9780757575068
Format: Paperback (200 pages) Publisher: Kendall Hunt Pub Co Published: 11 Mar 2010