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Customer Service on the Internet: Building Relationships, Increasing Loyalty and Staying Competitive

by Jim Sterne

ISBN 13: 9780471382584

Format: Paperback (368 pages)
Publisher: John Wiley & Sons
Published: 01 Jun 2000

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World Wide Web Marketing [2nd Edition]

by Jim Sterne

ISBN 13: 9780471315612

Format: Paperback (416 pages)
Publisher: John Wiley & Sons
Published: 29 Oct 1998

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