Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers
by Kristin J. Anderson,Ron Zemke
ISBN 13: 9780814478844
Format: Paperback (176 pages) Publisher: Amacom Published: 07 Jan 1995
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Benign Bigotry: The Psychology of Subtle Prejudice
by Kristin J. Anderson
ISBN 13: 9780521702591
Format: Paperback (364 pages) Publisher: Cambridge University Press Published: 31 Dec 2009