Buy Used and New KristinJ.Anderson Books

Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers

by Kristin J. Anderson,Ron Zemke

ISBN 13: 9780814478844

Format: Paperback (176 pages)
Publisher: Amacom
Published: 07 Jan 1995

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Benign Bigotry: The Psychology of Subtle Prejudice

by Kristin J. Anderson

ISBN 13: 9780521702591

Format: Paperback (364 pages)
Publisher: Cambridge University Press
Published: 31 Dec 2009

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