Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness (MGMT & LEADERSHIP)
by H. James Harrington
ISBN 13: 9780070267688
Format: Hardcover (274 pages) Publisher: McGraw Hill Published: 31 May 1991
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ISO 9000 and Beyond: From Compliance to Performance Improvement
ISBN 13: 9780079132895
Format: Hardcover (359 pages) Publisher: McGraw-Hill Professional Published: 01 Jan 1997
The Organizational Alignment Handbook: A Catalyst for Performance Acceleration
by H. James Harrington, Frank Voehl
ISBN 13: 9781439877326
Format: Hardcover (282 pages) Publisher: Productivity Press Published: 14 Dec 2011