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In Pursuit of Quality: Case Against ISO 9000

by John Seddon

ISBN 13: 9781860760426

Format: Hardcover (240 pages)
Publisher: Oak Tree Press
Published: 01 May 1997

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I Want You to Cheat!: The Unreasonable Guide to Service and Quality in Organisations

by John Seddon

ISBN 13: 9780951973103

Format: Paperback (160 pages)
Publisher: Vanguard Consulting Ltd
Published: 01 Sep 1992

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Systems Thinking in the Public Sector: The Failure of the Reform Regime.... and a Manifesto for a Better Way

by John Seddon

ISBN 13: 9780955008184

Format: Paperback (224 pages)
Publisher: Triarchy Press
Published: 11 Apr 2008

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Delivering Public Services That Work: Vol. 1

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ISBN 13: 9780956263162

Format: Paperback (132 pages)
Publisher: Triarchy Press
Published: 09 Mar 2010

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Delivering Public Services That Work: v. 2: The Vanguard Method in the Public Sector: Case Studies

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ISBN 13: 9781908009685

Format: Paperback (192 pages)
Publisher: Triarchy Press
Published: 24 Apr 2012

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Freedom from Command & Control: Rethinking Management for Lean Service

by N/A

ISBN 13: 9781563273278

Format: Hardcover (238 pages)
Publisher: Productivity Press
Published: 12 Aug 2005

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