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Delivering Public Services That Work: v. 2: The Vanguard Method in the Public Sector: Case Studies

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ISBN 13: 9781908009685

Format: Paperback (192 pages)
Publisher: Triarchy Press
Published: 24 Apr 2012

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The Case Against ISO9000: How to Create Real Quality in Your Organisation

by John Seddon

ISBN 13: 9781860761737

Format: Paperback (250 pages)
Publisher: Oak Tree Press
Published: 15 Sep 2000

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Freedom from Command & Control: Rethinking Management for Lean Service

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ISBN 13: 9781563273278

Format: Hardcover (238 pages)
Publisher: Productivity Press
Published: 12 Aug 2005

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Systems Thinking in the Public Sector: The Failure of the Reform Regime.... and a Manifesto for a Better Way

by John Seddon

ISBN 13: 9780955008184

Format: Paperback (224 pages)
Publisher: Triarchy Press
Published: 11 Apr 2008

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