Systems Thinking in the Public Sector: The Failure of the Reform Regime.... and a Manifesto for a Better Way
by John Seddon
ISBN 13: 9780955008184
Format: Paperback (224 pages) Publisher: Triarchy Press Published: 11 Apr 2008
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I Want You to Cheat!: The Unreasonable Guide to Service and Quality in Organisations
ISBN 13: 9780951973103
Format: Paperback (160 pages) Publisher: Vanguard Consulting Ltd Published: 01 Sep 1992
Delivering Public Services That Work: Vol. 1
by
ISBN 13: 9780956263162
Format: Paperback (132 pages) Publisher: Triarchy Press Published: 09 Mar 2010
The Case Against ISO9000: How to Create Real Quality in Your Organisation
ISBN 13: 9781860761737
Format: Paperback (250 pages) Publisher: Oak Tree Press Published: 15 Sep 2000