I Want You to Cheat!: The Unreasonable Guide to Service and Quality in Organisations
by John Seddon
ISBN 13: 9780951973103
Format: Paperback (160 pages) Publisher: Vanguard Consulting Ltd Published: 01 Sep 1992
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The Case Against ISO9000: How to Create Real Quality in Your Organisation
ISBN 13: 9781860761737
Format: Paperback (250 pages) Publisher: Oak Tree Press Published: 15 Sep 2000
Systems Thinking in the Public Sector: The Failure of the Reform Regime.... and a Manifesto for a Better Way
ISBN 13: 9780955008184
Format: Paperback (224 pages) Publisher: Triarchy Press Published: 11 Apr 2008
In Pursuit of Quality: Case Against ISO 9000
ISBN 13: 9781860760426
Format: Hardcover (240 pages) Publisher: Oak Tree Press Published: 01 May 1997