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Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent by Henk Akkermans, Chris Voss

Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent

by Henk Akkermans, Chris Voss


ISBN 13: 9783319720166

Format: Hardcover (176 pages)
Publisher: Palgrave Pivot
Published: 07 May 2018

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