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The Phoenix Factor: Lessons for Success from Management Failure

by David Clutterbuck, Sue Kernaghan

ISBN 13: 9780297811237

Format: Hardcover (215 pages)
Publisher: Weidenfeld & Nicolson
Published: 13 Sep 1990

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Making Customers Count: Guide to Excellence in Customer Care

by David Clutterbuck, Sue Kernaghan

ISBN 13: 9781852510480

Format: Hardcover (160 pages)
Publisher: Mercury Business Books
Published: Apr 1991

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