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Making Customers Count: A Guide to Excellence in Customer Care

by David Clutterbuck, Sue Kernaghan

ISBN 13: 9781852521097

Format: Paperback (159 pages)
Publisher: Management Books 2000 Ltd
Published: Apr 1993

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Going Private: Privatisations Around the World

by David Clutterbuck, Deborah Snow, Sue Kernaghan

ISBN 13: 9781852510145

Format: Hardcover (208 pages)
Publisher: Mercury Business Books
Published: 28 Oct 1991

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