Making Customers Count: Guide to Excellence in Customer Care
by David Clutterbuck, Sue Kernaghan
ISBN 13: 9781852510480
Format: Hardcover (160 pages) Publisher: Mercury Business Books Published: Apr 1991
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The Phoenix Factor: Lessons for Success from Management Failure
ISBN 13: 9780297811237
Format: Hardcover (215 pages) Publisher: Weidenfeld & Nicolson Published: 13 Sep 1990
Going Private: Privatisations Around the World
by David Clutterbuck, Deborah Snow, Sue Kernaghan
ISBN 13: 9781852510145
Format: Hardcover (208 pages) Publisher: Mercury Business Books Published: 28 Oct 1991