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World Class IT Service Delivery

by Peter Wheatcroft

ISBN 13: 9781902505824

Format: Paperback (192 pages)
Publisher: British Computer Society
Published: 27 Apr 2007

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Service Desk and Incident Manager: Careers in IT Service Management (BCS Guides to IT Roles)

by Peter Wheatcroft

ISBN 13: 9781780172330

Format: Paperback (126 pages)
Publisher: BCS, The Chartered Institute for IT
Published: 29 Jul 2014

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