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Generations at Work: Managing the Clash of Veterans, Boomers, Xers, Nexters in Your Workplace

by Zemke

ISBN 13: 9780814404805

Format: Hardcover (288 pages)
Publisher: Amacom
Published: 01 Oct 1999

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Best Practices in Customer Service

by Zemke

ISBN 13: 9780814470282

Format: Paperback (425 pages)
Publisher: Amacom
Published: 01 Jan 1999

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