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Service Management: Strategy and Leadership in the Service Business

by Richard Normann

ISBN 13: 9780471928850

Format: Hardcover (202 pages)
Publisher: John Wiley & Sons
Published: 27 Mar 1991

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Service Management 3e: Strategy and Leadership in Service Business

by Richard Normann

ISBN 13: 9780471494393

Format: Paperback (256 pages)
Publisher: John Wiley & Sons
Published: 02 Jan 2001

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