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Advances in the Human Side of Service Engineering (Advances in Human Factors and Ergonomics Series)

by James C. Spohrer, Louis E. Freund

ISBN 13: 9781439870266

Format: Hardcover (482 pages)
Publisher: CRC Press
Published: 06 Aug 2012

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Global Perspectives on Service Science: Japan (Service Science: Research and Innovations in the Service Economy)

by Stephen K. Kwan, James C. Spohrer, Yuriko Sawatani

ISBN 13: 9781493935925

Format: Hardcover (364 pages)
Publisher: Springer
Published: 26 May 2016

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