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IT Service Management: Version 2.1

by Ivor Macfarlane,Colin Rudd

ISBN 13: 9780952470618

Format: Paperback (70 pages)
Publisher: Stationery Office Books
Published: 12 Aug 2002

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ITIL V3 small-scale implementation

by Ivor Macfarlane, Sharon Taylor, OGC - Office of Government Commerce

ISBN 13: 9780113310784

Format: Paperback (150 pages)
Publisher: Stationery Office
Published: 30 Sep 2008

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