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Introduction to the ISO/IEC 20000 Series: IT Service Management Introduction to the ISO/IEC 20000 Series: IT Service Management by Jenny Dugmore, Shirley Lacy

Introduction to the ISO/IEC 20000 Series: IT Service Management

by Jenny Dugmore, Shirley Lacy


ISBN 13: 9780580728464

Format: Paperback (240 pages)
Publisher: BSI British Standards Institution
Published: 30 Jun 2011

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Passing your ITIL intermediate exams Passing your ITIL intermediate exams by Office of Government Commerce, Shirley Lacy, Candace Tarin

Passing your ITIL intermediate exams

by Office of Government Commerce, Shirley Lacy, Candace Tarin


ISBN 13: 9780113310999

Format: Paperback (312 pages)
Publisher: Stationery Office
Published: 11 Jan 2010

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