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Introduction to the ISO/IEC 20000 Series: IT Service Management

by Jenny Dugmore, Shirley Lacy

ISBN 13: 9780580728464

Format: Paperback (240 pages)
Publisher: BSI British Standards Institution
Published: 30 Jun 2011

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Passing your ITIL intermediate exams

by Office of Government Commerce, Shirley Lacy, Candace Tarin

ISBN 13: 9780113310999

Format: Paperback (312 pages)
Publisher: Stationery Office
Published: 11 Jan 2010

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A Manager's Guide to Service Management

by Shirley Lacy, Jenny Dugmore

ISBN 13: 9780580427640

Format: Paperback (148 pages)
Publisher: BSI British Standards Institution
Published: 01 Jun 2004

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