Introduction to the ISO/IEC 20000 Series: IT Service Management
by Jenny Dugmore, Shirley Lacy
ISBN 13: 9780580728464
Format: Paperback (240 pages) Publisher: BSI British Standards Institution Published: 30 Jun 2011
Save for later
Passing your ITIL intermediate exams
by Office of Government Commerce, Shirley Lacy, Candace Tarin
ISBN 13: 9780113310999
Format: Paperback (312 pages) Publisher: Stationery Office Published: 11 Jan 2010