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The Customer Delight Principle: Exceeding Customers' Expectations for Bottom-Line Success The Customer Delight Principle: Exceeding Customers' Expectations for Bottom-Line Success by Timothy Keiningham, Terry Vavra

The Customer Delight Principle: Exceeding Customers' Expectations for Bottom-Line Success

by Timothy Keiningham, Terry Vavra


ISBN 13: 9780658010040

Format: Hardcover (208 pages)
Publisher: McGraw-Hill Contemporary
Published: 01 Sep 2001

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