Operations Management: Multimedia Version
by Roberta S. Russell,Bernard W. Taylor
ISBN 13: 9780130130921
Format: Hardcover (868 pages) Publisher: Prentice Hall Published: 28 Jul 1999
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Service Management and Operations
by Barry Render, Roberta S. Russell, Cengiz Haksever, Robert G. Murdick
ISBN 13: 9780130813381
Format: Paperback (608 pages) Publisher: Prentice Hall Published: 16 Nov 1999