In Pursuit of Quality: Case Against ISO 9000
by John Seddon
ISBN 13: 9781860760426
Format: Hardcover (240 pages) Publisher: Oak Tree Press Published: 01 May 1997
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The Whitehall Effect: How Whitehall Became the Enemy of Great Public Services - and What We Can Do About it
ISBN 13: 9781909470453
Format: Hardcover (216 pages) Publisher: Triarchy Press Published: 05 Nov 2014
The Whitehall Effect: How Whitehall Became the Enemy of Great Public Services and What We Can Do About It
ISBN 13: 9781909470477
Format: Paperback (216 pages) Publisher: Triarchy Press Ltd Published: 05 Nov 2014