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Total Customer Satisfaction: A Strategic Approach (Financial Times Series)

by Jacques Horovitz, M Jurgens

ISBN 13: 9780273034476

Format: Hardcover (320 pages)
Publisher: Financial Times/ Prentice Hall
Published: 22 May 1992

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How to Win Customers: Using Customer Service for a Competitive Edge

by Jacques Horovitz

ISBN 13: 9780273032885

Format: Paperback (144 pages)
Publisher: Financial Times Prentice Hall
Published: 29 May 1990

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Service Strategy (Financial Times Series)

by Jacques Horovitz

ISBN 13: 9780273675839

Format: Hardcover (205 pages)
Publisher: Financial Times/ Prentice Hall
Published: 25 Nov 2004

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Seven Secrets Of Service Strategy

by Jacques Horovitz

ISBN 13: 9780273635772

Format: Hardcover (160 pages)
Publisher: Financial Times/ Prentice Hall
Published: 14 Dec 1999

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