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IT Service Management: An Introduction Based on ITIL

by Jan van Bon

ISBN 13: 9789077212288

Format: Paperback (240 pages)
Publisher: van Haren Publishing
Published: 30 Apr 2005

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Foundations of ITIL® V3: Based on ITIL V3: Volume 3 (Best Practice IT Management)

by Jan van Bon

ISBN 13: 9789087530570

Format: Illustrated (380 pages)
Publisher: Van Haren Publishing
Published: 09 Sep 2007

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ITIL 2011 Edition - A Pocket Guide (English Version)

by Jan van Bon

ISBN 13: 9789087536763

Format: Paperback (188 pages)
Publisher: VAN HAREN PUBLISHING
Published: 12 Jan 2012

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Six Sigma for IT Management: A Pocket Guide

by Sven den Boer, Rajeev Andharia, Melvin Harteveld, Linh Chi Ho, Patrick L Musto, Slivia Prickel

ISBN 13: 9789087530297

Format: Paperback (161 pages)
Publisher: VAN HAREN PUBLISHING
Published: 01 Apr 2007

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IT Service Management: An Introduction Based on ISO 20000 & ITIL V3

by Jan van Bon,Arjen de Jong,Jayne Wilkinson

ISBN 13: 9789087530518

Format: Paperback (528 pages)
Publisher: Van Haren Publishing
Published: 12 Nov 2007

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IT Service Management basierend auf ITIL V3 - Das Taschenbuch

by Jan van Bon

ISBN 13: 9789087531041

Format: Paperback (176 pages)
Publisher: Haren Van Publishing
Published: Mar 2008

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