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IT Service Management: An Introduction Based on ISO 20000 & ITIL V3

by Jan van Bon,Arjen de Jong,Jayne Wilkinson

ISBN 13: 9789087530518

Format: Paperback (528 pages)
Publisher: Van Haren Publishing
Published: 12 Nov 2007

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IT Service Management: An Introduction

by Jan van Bon, Georges Kemmerling, Dick Pondman

ISBN 13: 9789080671362

Format: Paperback (208 pages)
Publisher: van Haren Publishing
Published: 13 Mar 2003

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ITIL 2011 Edition - A Pocket Guide (English Version)

by Jan van Bon

ISBN 13: 9789087536763

Format: Paperback (188 pages)
Publisher: VAN HAREN PUBLISHING
Published: 12 Jan 2012

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