IT Service Management: An Introduction Based on ITIL
by Jan van Bon
ISBN 13: 9789077212288
Format: Paperback (240 pages) Publisher: van Haren Publishing Published: 30 Apr 2005
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Foundations of ITIL® V3: Based on ITIL V3: Volume 3 (Best Practice IT Management)
ISBN 13: 9789087530570
Format: Illustrated (380 pages) Publisher: Van Haren Publishing Published: 09 Sep 2007
IT Service Management: An Introduction
by Jan van Bon, Georges Kemmerling, Dick Pondman
ISBN 13: 9789080671362
Format: Paperback (208 pages) Publisher: van Haren Publishing Published: 13 Mar 2003
IT Service Management: An Introduction Based on ISO 20000 & ITIL V3
by Jan van Bon,Arjen de Jong,Jayne Wilkinson
ISBN 13: 9789087530518
Format: Paperback (528 pages) Publisher: Van Haren Publishing Published: 12 Nov 2007
ITIL 2011 Edition - A Pocket Guide (English Version)
ISBN 13: 9789087536763
Format: Paperback (188 pages) Publisher: VAN HAREN PUBLISHING Published: 12 Jan 2012