Foundations of ITIL® V3: Based on ITIL V3: Volume 3 (Best Practice IT Management)
by Jan van Bon
ISBN 13: 9789087530570
Format: Illustrated (380 pages) Publisher: Van Haren Publishing Published: 09 Sep 2007
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ITIL 2011 Edition - A Pocket Guide (English Version)
ISBN 13: 9789087536763
Format: Paperback (188 pages) Publisher: VAN HAREN PUBLISHING Published: 12 Jan 2012
IT Service Management: An Introduction Based on ITIL
ISBN 13: 9789077212288
Format: Paperback (240 pages) Publisher: van Haren Publishing Published: 30 Apr 2005
Service Agreements: A Management Guide (ITSM Library)
by Robert Benyon,Rob Johnston
ISBN 13: 9789077212912
Format: Paperback (90 pages) Publisher: VAN HAREN PUBLISHING Published: 01 Sep 2006
IT Service Management: An Introduction
by Jan van Bon, Georges Kemmerling, Dick Pondman
ISBN 13: 9789080671362
Format: Paperback (208 pages) Publisher: van Haren Publishing Published: 13 Mar 2003
IT Service Management basierend auf ITIL V3 - Das Taschenbuch
ISBN 13: 9789087531041
Format: Paperback (176 pages) Publisher: Haren Van Publishing Published: Mar 2008
Gestion de Servicios TI basado en ITIL V3: Guia de Bolsillo (Spanish Version) (Itsm Library)
ISBN 13: 9789087531065
Format: Paperback (174 pages) Publisher: VAN HAREN PUBLISHING Published: 01 Apr 2009