Customer Loyalty and Success
by James J. Lynch
ISBN 13: 9780333639108
Format: Hardcover (312 pages) Publisher: Palgrave Macmillan Published: 19 Jun 1995
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The Psychology of Customer Care: A Revolutionary Approach
ISBN 13: 9780333557693
Format: Illustrated (290 pages) Publisher: Palgrave Macmillan Published: 20 Jan 1992