Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities (Perfect Phrases)
by Susan Benjamin
ISBN 13: 9780071493048
Format: Paperback (240 pages) Publisher: McGraw Hill Published: 16 Sep 2007
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English Enamel Boxes: From the Eighteenth to the Twentieth Centuries
ISBN 13: 9780356147857
Format: Hardcover (128 pages) Publisher: Little, Brown Published: 30 Jan 1978
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