Service Operations Management: Improving Service Delivery (4th Edition)
by Prof Robert Johnston, Graham Clark, Michael Shulver
ISBN 13: 9780273740483
Format: Paperback (488 pages) Publisher: Pearson Published: 19 Apr 2012
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Slack: Operations Management 7th edition MyOMLab pack
by Prof Nigel Slack, Prof Alistair Brandon-Jones, Prof Robert Johnston
ISBN 13: 9780273776291
Format: Paperback (768 pages) Publisher: Pearson Published: 04 Jul 2013