Lean Six Sigma in Service: Applications and Case Studies
by Sandra L. Furterer
ISBN 13: 9781420078886
Format: Hardcover (468 pages) Publisher: CRC Press Published: 20 May 2009
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Design for Six Sigma in Product and Service Development: Applications and Case Studies
by
ISBN 13: 9781439860601
Format: Hardcover (444 pages) Publisher: CRC Press Published: 12 Jun 2012