Putting Total Quality Management to Work: What TQM Means, How to Use It, and How to Sustain It Over the Long Run
by Sashkin
ISBN 13: 9781881052241
Format: Paperback (216 pages) Publisher: Berrett-Koehler Published: 01 Jan 1993
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Leadership That Matters: The Critical Factors for Making a Difference in People's Lives and Organizations' Success
ISBN 13: 9781576751930
Format: Paperback (250 pages) Publisher: Berrett-Koehler Published: 01 Mar 2003