Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Telecom Library)
by Stephen Coscia
ISBN 13: 9781578200467
Format: Paperback (142 pages) Publisher: Routledge Published: 11 Jan 1999
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Tele-stress: Relief for Call Center Stress
ISBN 13: 9781578200290
Format: Paperback (132 pages) Publisher: R & D Published: May 1999