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Scorecards for Results: A Guide for Developing a Library Balanced Scorecard

by Joseph R. Matthews

ISBN 13: 9781591586982

Format: Paperback (132 pages)
Publisher: Libraries Unlimited
Published: 30 Jun 2008

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The Customer-Focused Library: Re-Inventing the Public Library from the Outside-In

by Joseph R. Matthews

ISBN 13: 9781591588757

Format: Paperback (95 pages)
Publisher: Libraries Unlimited
Published: 23 Sep 2009

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Strategic Planning and Management for Library Managers

by Joseph R. Matthews

ISBN 13: 9781591582311

Format: Paperback (168 pages)
Publisher: Libraries Unlimited Inc
Published: 30 May 2005

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Listening to the Customer

by Peter Hernon,Joseph R. Matthews

ISBN 13: 9781598847994

Format: Paperback (200 pages)
Publisher: Libraries Unlimited
Published: 23 May 2011

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