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Achieving ISO/IEC 20000 - Integrated Service Management

by Dugmore,J

ISBN 13: 9780580446429

Format: Paperback (127 pages)
Publisher: British Standards Institution
Published: 28 Feb 2006

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Achieving ISO/IEC 20000 - Managing End to End Service

by Dugmore,J

ISBN 13: 9780580474613

Format: Paperback (113 pages)
Publisher: British Standards Institution
Published: 24 Mar 2006

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