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A dictionary of IT service management: terms, acronyms and abbreviations

by Ashley Hanna, itSMF - the IT Service Management Forum, Ivor Macfarlane

ISBN 13: 9780955124570

Format: Paperback (104 pages)
Publisher: itSMF
Published: 31 Jan 2008

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Not the IT Infrastructure Library

by Brian Johnson, Paul Wilkinson,itSMF - The IT Service Management Forum

ISBN 13: 9780952470670

Format: Paperback (70 pages)
Publisher: itSMF
Published: 15 Oct 2003

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Release and control for IT service management, based on ITIL: a practitioner guide (ITSM Library)

by itSMF - the IT Service Management Forum

ISBN 13: 9789087530228

Format: Paperback (195 pages)
Publisher: Van Haren Publishing
Published: 26 Jan 2007

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