Not the IT Infrastructure Library
by Brian Johnson, Paul Wilkinson,itSMF - The IT Service Management Forum
ISBN 13: 9780952470670
Format: Paperback (70 pages) Publisher: itSMF Published: 15 Oct 2003
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Release and control for IT service management, based on ITIL: a practitioner guide (ITSM Library)
by itSMF - the IT Service Management Forum
ISBN 13: 9789087530228
Format: Paperback (195 pages) Publisher: Van Haren Publishing Published: 26 Jan 2007